Complaints Procedure

We are committed to providing a high level of service to all our clients. However, we do accept that sometimes you or your client can be unhappy with the way in which their matter has been dealt with.

Should you or you client feel that you have a complaint about a member of chambers or the way in which the matter was handled then we encourage you to initially contact chambers on 0114 2751223 and speak with Wayne Digby, our Senior Clerk, to discuss your complaint on an informal basis.

If you are not satisfied with your call to chambers, you can lodge a formal complaint instead by completing our complaints form and sending it for the attention of Wayne Digby to:

Bank House Chambers
3 Hartshead
S1 2EL

Where the complaint relates to the Senior Clerk then you should address your correspondence to the Head of Chambers, Gurdial Singh.

We aim to acknowledge your complaint within 3 days and respond fully in writing within 28 days of receipt.

If you remain dissatisfied with this written response, you may formally approach our Head of Chambers, Gurdial Singh, who will investigate and respond to your complaint within a further 28 days.

For further information on the process we adopt for dealing with complaints then you can download a copy of our complaints procedure.

Finally, if you feel that your complaint has not been dealt with appropriately, or you feel that an Independent Body should review your complaint, then please contact the Legal Ombudsman. The Ombudsman is an independent organisation that oversees the handling of complaints about lawyers in England and Wales and can be contacted at the following address:

Legal Ombudsman
PO Box 6806

Tel: 0300 555 0333

As set out on the Legal Ombudsman’s website here, there may be a time limit application to any complaint you may wish to make. As from 1st April 2023 this has changed. You can ask the Legal Ombudsman to look at your complaint if it meets certain criteria i) if the complaint is made either one year from when you found out about it or within one year of when a person should have known about or become aware that there were grounds for complaint and ii) that the complaint to the Legal Ombudsman within 6 months of our final response to you. Other criteria may apply. Please refer to the Legal Ombudsman direct.

The decision data on the Legal Ombudsman’s website shows providers which received an ombudsman’s decision in the previous calendar year, see link. In each case, the data shows whether the Legal Ombudsman required the provider to give the consumer a remedy.

Complaints & Grievance Procedure

Harassment Policy