We are committed to providing a high level of service to all our clients. However, we do accept that sometimes you or your client can be unhappy with the way in which their matter has been dealt with.
Should you or you client feel that you have a complaint about a member of chambers or the way in which the matter was handled then we encourage you to initially contact chambers on 0114 2751223 and speak with Wayne Digby, our Senior Clerk, to discuss your complaint on an informal basis.
If you are not satisfied with your call to chambers, you can lodge a formal complaint instead by completing our complaints form and sending it for the attention of Wayne Digby to:
Bank House Chambers
Where the complaint relates to the Senior Clerk then you should address your correspondence to the Head of Chambers, Katherine Goddard.
We aim to acknowledge your complaint within 3 days and respond fully in writing within 28 days of receipt.
If you remain dissatisfied with this written response, you may formally approach our Head of Chambers, Katherine Goddard, who will investigate and respond to your complaint within a further 28 days.
For further information on the process we adopt for dealing with complaints then you can download a copy of our complaints procedure.
Finally, if you feel that your complaint has not been dealt with appropriately, or you feel that an Independent Body should review your complaint, then please contact the Legal Ombudsman. The Ombudsman is an independent organisation that oversees the handling of complaints about lawyers in England and Wales and can be contacted at the following address:
PO Box 6806
Please note that the Legal Ombudsman has a twelve month time limit from the date of the act or omission about which you are complaining within which to make your complaint. Please refer to the Ombudsman’s website for full details of their scheme.